If you purchased NX to buy items from the Cash Shop after its closure on November 15, 2018, we are happy to provide a refund. However, if some of the NX purchased has already been spent in this or any other Nexon game, we cannot provide partial refunds.
Any other refund requests for items already purchased in-game will follow the official guidelines provided:
- Items purchased between August 18, 2018 and October 19, 2018 will be refunded the full price.
- No refunds will be given to in-game purchases made after October 24, 2018.
- Refunds will be made in NX; the same type of NX (Credit or Prepaid) that was used to make the original purchase.