I Purchased NX for the PC Version Before the Cash Shop Closed

GM Sqoups -

Hello Hypers,

If you purchased NX to buy items from the Cash Shop after its closure on November 15, 2018, we are happy to provide a refund. However, if some of the NX purchased has already been spent in this or any other Nexon game, we cannot provide partial refunds.

Any other refund requests for items already purchased in-game will follow the official guidelines provided:

Official sunsetting notice from the Game Team can be read here.

REFUND POLICY

  • Items purchased between August 18, 2018 and October 19, 2018 will be refunded the full price.
  • No refunds will be given to in-game purchases made after October 24, 2018.
  • Refunds will be made in NX; the same type of NX (Credit or Prepaid) that was used to make the original purchase. 
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