On this portal, we will provide you with timely announcements about the games and Nexon America. General and Billing information will also be posted here.
Specific information for the games can be found by clicking on the game image on the support homepage carousel. So, for example, if you have a Hyper Universe question or issue, click on the Hyper Universe image. Once on the Hyper Universe portal page, you will find articles on various topics. If you can't locate an article that helps, you can Submit a Request to open a ticket. Our support staff will review your tickets and get back to you with a solution. Or, you can request a Live Chat during our chat hours. We will try our best to resolve your issues via chat, but please understand that sometimes more investigation into the issue might be involved than can be handled during a live chat. In those situations, we will create a ticket from your chat and will follow up with you in an email.
Live Chat Hours (Pacific Time):
Regular Chat hours:
- Monday - Friday: 10:00 AM - 5:00 PM PST
- Saturday and Sunday: 1:00 PM - 5:00 PM PST
Ban Appeals, Suspension Appeals, Rank Appeals Chat hours:
- Tuesday - Thursday: 10:00 AM - 5:00 PM PST
***Holiday Hours: On holidays the hours may be shortened and/or some chat options may not be available.
To chat with us during the above hours, click on a game image on the support homepage carousel. You must first log in to your Nexon account to see the chat option.