(PC) Stuck loading client after Nexon Game Security pop-up

GM Tionne -

If you're stuck on the loading screen after the Nexon Game Security pop-up, there may be an issue with your NGS files. Please navigate to the following link to download and replace your existing files with the latest ones: NGS Files

The destination path for the existing files will be C:\Program Files  (x86)\Steam\steamapps\common\HyperUniverse\BlackCipher\

After updating the NGS files, please attempt to launch the client again. If you're still unable to load into the game, click on the "Submit a request" button for us to further investigate. 

Ticket_field_id_24325885_value_game_launch_issue ticket_form_id_360000018063
360000201746
Submit a request
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