We have several avenues to discuss the game with Nexon employees and other knowledgeable players.
Official Hyper Universe forums is a great place to find other players who may have had similar questions, and the community answers for those issues. You will also find official announcements, forum contests, and more here.
For more immediate discussions, you can check the Hyper Universe Discord server. Ask questions and get answers in a real-time environment, from both members of the community and Nexon staff. More information can be found in the #rules channel.
Finally, you can submit a support ticket for the Hyper Universe GMs with any questions or issues you may have.