(PC / Xbox One) How come I keep matching against A.I. when I queue for regular games?

GM Sonaak -

To keep the action going for level 5 players and under, you will automatically be matched with A.I. after a certain amount of time, even if you are queued for a regular match. 

If you are partied up, the highest level player will determine whether or not you will get placed in an A.I. match automatically. Level 6 players and above will remain in the regular queue until players are found for a game. 

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